FAQs

FREQUENTLY ASKED QUESTION

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

Where is Clothing Shop Online based?

Our office is located in Appleton, Wisconsin.

Where are your products shipped from?

We ship from 6 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.

Can I expedite my shipping?

Yes! We offer expedited shipping options within checkout.

Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

How can I pay for my order?

Our Online Clothing Shop currently accepts Visa, MasterCard, Discover, and American Express.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 5-7 business days to process and ship. During periods of high demand orders may take 7-14 days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Can I exchange my order?

We do not offer exchanges at this time.

How do I return my order?

Returns are only accepted (if damaged) for all items within 30 days of purchase.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. If this is to happen to you, please email us at: TheCrossCultureBrand@gmail.com

Can I speak to a customer service representative?

Yes, phone support is available Monday-Friday from 1pm-5pm CST at: (920) 777-1215

Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found on our website at: www.TheCrossCultureBrand.com

RETURNS/EXCHANGES/REFUNDS RETURNS/EXCHANGES OF ITEMS EFFECTIVE JANUARY 1ST 2021

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE/WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at TheCrossCultureBrand@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: Showing the defect, the size, or wrong item.